Villa Services Coordinator – The Cosmopolitan
| Company | MGM Resorts International |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $19 – $19 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Ability to work varied shifts, to include weekends and holidays.
- High School Diploma, GED or equivalent.
- 2+ Years of Prior Relevant guest service experience.
- Experience in a similar resort setting.
- Experience with InfoGenesis and LMS systems.
Responsibilities
- Coordinate guest food and beverage orders with the appropriate restaurant or In-Room Dining team to ensure prompt and accurate service.
- Facilitate reservations for transportation, dining, and spa appointments, ensuring a seamless guest experience.
- Support Butlers in delivering exceptional service by assisting with timely and complete guest requests.
- Prepare and organize orders, deliver them to the assigned Butler, and maintain a clean and orderly workspace in the kitchen.
- Manage inventory by ordering necessary supplies through the IP System and Purchasing department.
- Arrange personal services for Villa guests, including hair styling, manicures, massages, and other luxury amenities.
- Ensure the Butler’s pantry and all designated areas remain clean, well-stocked, and service-ready.
- Possess in-depth knowledge of liquor brands, beer, non-alcoholic beverages, and wines/champagnes by the glass, as well as major selections on the wine list.
- Maintain familiarity with guest room layouts, locations, and room names/numbers to provide seamless service.
- Inspect storage areas to ensure proper stock levels, cleanliness, and organization.
- Review table setups for accuracy, cleanliness, and alignment with guest orders and departmental standards.
Preferred Qualifications
-
No preferred qualifications provided.