VIP Coordinator
| Company | Loews |
|---|---|
| Location | Arlington, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Extensive knowledge of all hotel departments
- Excellent communication skills – oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
Responsibilities
- Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests
- Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel-designated VIP
- Inspects all VIP rooms two days prior when available to determine any specific Housekeeping or Engineering deficiencies; coordinates attention to the completion of these specific deficiencies
- Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services
- Interacts frequently with VIP guests to provide assistance and ensure guest satisfaction
- Familiar with and able to troubleshoot problems with the following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, and PMS interface control
- Coordinates airport transportation service as required
- Coordinates the ordering and delivery of flowers in advance of guest arrival as required
- Coordinates and participates in the meet and greet and escort of each VIP guest
- Ensures delivery and placement of arrival amenities; coordinates personalization of welcome notes from General Manager, Hotel Manager and Director of VIP Services
- Attends to the special needs of children and pets traveling with VIP guests
- Ensures the daily replenishing of amenities through the Housekeeping, and Rooms Service teams
- Works closely with the Amenity Supervisor to ensure timely delivery of services
- Coordinates hotel participation in Loews First and other corporate Marketing programs
- Evaluates department operations and recommends changes to improve department efficiency, effectiveness and guest satisfaction
- Maintains accurate recaps of groups and high transient periods
- Attends pre-conference meetings at the request of clients when Director of VIP Services is not available
- Reviews group resumes and billing profile information
- Works with Conference Managers and Sales Managers to satisfy all special VIP requests
- Ensures accurate communication of information to guest regarding all hotel facilities and operating hours
- Monitors and ensures adherence to all Loews Hotels Star Service Standards
- Assists Director of VIP Services
- Other duties as assigned
Preferred Qualifications
- Minimum one year experience in a supervisory position at a comparable quality property or facility
- Minimum one year experience working with VIP Services