Virtual Sales Expert

Consistently display a positive, professional, friendly and high energy willingness to assist customers through video, chat or telephone interactions.
Possess a competitive spirit and desire to meet and exceed sales goals.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer’s needs.
Utilize operational systems to process purchases of all products and services.
Multi-task in a fast-paced team environment.
Educate and engage customers through product demonstrations over video software.
Interact with and sell to customers via video, chat or telephone interactions and provide prompt and courteous customer service to all customers.
Ensure adherence to channel-specific methods, procedures and clean-desk policies.
Adhere to all appearance standards, which includes a dress code.
Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.

Play the lead role in real time on-camera interactions with customers.
Conduct demos and provide a premier sales experience to online shoppers.
Access and maintain records in appropriate point of sale systems.
Handle a variety of sales related tasks including customer contracts and warranties, processing credit applications, completing orders from multiple fulfillment options and activating service.