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Vitality Personal Consultant
| Company | Manulife |
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| Location | Kitchener, ON, Canada |
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| Salary | $42825 – $71375 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Minimum 2 years experience in a customer support role
- Solid understanding of systems such as AWD, Mainframe and Salesforce
- Solid understanding using computer systems and software applications.
Responsibilities
- Engage with clients through meetings and regular follow-ups to address their needs, ensure satisfaction, and provide ongoing support for the Vitality program.
- Guide clients through the onboarding process, offering personalized assistance to ensure they understand and can effectively use the Vitality program.
- Maintain communication to encourage client participation, monitor progress, and motivate them towards achieving health and wellness goals.
- Keep precise records of client interactions and progress, prepare management reports, and handle escalated calls with empathy.
- Collaborate with internal teams for effective case management, contribute to process improvements, and stay updated on business and technology changes.
Preferred Qualifications
- Nice to Have: Bilingual (French & English)
- Nice to Have: Bilingual (English & Mandarin)
- Strong analytical, research, problem-solving, decision-making and escalation management skills
- Solid understanding of the different needs of our customers, and a customer-centric vision
- A passion for health, wellness, and helping others achieve their goals.
- Demonstrated professionalism and sound judgement
- Excellent organization and prioritization skills, as well as time management skills
- Adaptability in a fast-paced, changing environment
