Voice & Chat Automation Tech Lead

Bachelor’s Degree or equivalent work experience required
Minimum 10 years of experience, proficient in full stack development and Chatbot development
Typescript / Nodejs web services (REST)
Experience with Google Cloud projects (GCP) and Kubernetes
Strong knowledge of DevOps practices, code management (Gitlab), CI/CD pipelines, containerization (Docker, Kubernetes) and Google Cloud infrastructure
Experience with Agile development process
Database experience (PostgreSQL, Big Query)
Knowledge of monitoring utilizing Elastic, Grafana, Kibana, and Prometheus
Chatbot development in Dialogflow CX
Experience with Voice bots
Experience in front end web and mobile development using JavaScript, CSS, HTML5
Experience in Contact Center

Lead building Intelligent Bots and associated components for the KeyBank Bot Squad
Align development efforts with technical guidelines as per architecture
Troubleshoot and help team resolve issues
Mentor team members
Design software system architecture
Implement scalable web services, cloud functions, applications, and APIs
Develop and maintain internal software tools
Troubleshoot and bug fixing
Identify bottlenecks and improve software efficiency
Collaborate with the cloud team on developing micro-services

No preferred qualifications provided.