Voice Systems and Hardware Engineer

U.S. Citizen with an active TS/SCI with Polygraph
Bachelors Degree and 2+ years of prior relevant experience or Masters Degree with less than 2 years of prior relevant experience. Additional experience can be considered in lieu of a degree.
Current DoD 8570 certification applicable to the position (typically Security+).
Must understand complex, classified, mission specific communications infrastructure and technology that specifically supports US strategic launch capabilities.
Requires Launch or mission operations experience.
Experience performing voice systems engineering on mission critical systems.
Understand mission critical desktop and communications hardware and software.
Experience supporting configuration management, change management and service transition.
Excellent verbal and written communication skills.
Proven ability to work collaboratively and constructively as part of a team.
Must be willing to perform call-in support as required.

Provide system level engineering support mission critical IT systems, related telecommunications trunk circuits, voicemail and telephone instrument units.
Ensures the availability of mission critical launch communications systems through proactive Tier 2 hardware maintenance.
Updates or creates knowledge articles to allow Tier 1 to resolve without escalation to Tier 2.
Performs daily system checks for alerts or degradation of service or system.
Provide systems engineering support to enterprise voice over IP (VoIP) phone systems including Cisco VoIP phone units, voicemail and Call Manager System.
Provide consistent execution of Voice availability and reliability through the direction of proactive engineering methodologies and request fulfillment activities.
Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution.
Ensures the availability of mission critical launch communications systems through proactive voice systems IT systems engineering.
Performs incident and problem management to resolve or escalate issues in order to restore service.
Supports configuration management and change management activities.