VP – Common Intake Process Leader
| Company | Synchrony Financial |
|---|---|
| Location | Newport Beach, CA, USA, Stamford, CT, USA, Dallas, TX, USA, Chicago, IL, USA, Altamonte Springs, FL, USA, Charlotte, NC, USA, Alpharetta, GA, USA, Rapid City, SD, USA, New York, NY, USA, Phoenix, AZ, USA, Kansas City, KS, USA, St Paul, MN, USA, Cincinnati, OH, USA |
| Salary | $110000 – $185000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s Degree with 7+ years’ experience in Operations, Program and Project Management, Analytics, Technology Delivery and Change Management or equivalent leadership program experience or in lieu of degree High School Diploma/GED and 10+ years of IT experience
- Detailed knowledge of how different IT systems interact (ideally SYF-specific systems)
- Experience and knowledge working in SAFe (Scaled Agile Framework)
- Proven track record of leading and enabling organization change initiatives
- Experience with simplifying operational processes and business models
- Experience with change management principles and performance evaluation processes
Responsibilities
- Act as primary liaison between initiative submitters (BCOs) and Journey and Channel Execution Teams. Streamlining the submission of feature build requests by validating requirements/epics for readiness and guaranteeing all necessary business areas receive these submissions
- Provide comprehensive support to Intake Owners, guiding them through process optimization to ensure a seamless and efficient workflow for handling requests.
- Plan and communicate with business, IT Leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation
- Develop effective communication strategy across projects and constituencies
- Ownership of policy/procedure documentation, including the creation of job aides and playbooks
- Designing, presenting, and disseminating reports regarding trends, status updates, insights, audits, and more
- Constantly evaluate and refine the intake process to maximize efficiency and effectiveness, ensuring it aligns with SAFe principles
- Collaborating with the Change Governance team to ensure transparent, accurate tracking, and visibility of all feature build request submissions
- Perform other duties and/or special projects as assigned
Preferred Qualifications
- Strong knowledge of IT systems and inter-dependencies
- Agile Certification
- Proven track record of leading and executing on critical business initiatives on-time and within budget
- Experience managing projects in large banking and financial services companies
- Strong business acumen and superior decision-making skills
- Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups
- Strong cross-functional team player with the ability to work seamlessly across a matrix organization
- Creativity, enthusiasm and energy with a strong customer ‘can do’ attitude and result oriented
- Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts
- Desire to work in an open, collaborative and fast-paced environment