Skip to content
VP – Digital Product Management
| Company | Scout Motors |
|---|
| Location | Fremont, CA, USA |
|---|
| Salary | $285000 – $315000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- 15+ years of experience in digital general management or product management, with 7+ years in a leadership role.
- Demonstrated success in launching and scaling direct-to-consumer digital platforms.
- Strong knowledge of CRM systems, e-commerce platforms, and digital marketing tools.
- Passion for creating best-in-class customer experiences and solving challenging business problems.
- Demonstrated success in recruiting, onboarding, training, and developing large team of high performance individuals at early project/department/company stage.
- Experience building and launching 0-to-1 products and scaling them from 1-to-10 in ambiguous, fast-paced environments.
- Proven ability to manage complex projects, prioritize competing demands, and deliver on deadlines.
- Exceptional communication, presentation, and interpersonal skills, with experience influencing senior stakeholders across engineering, design and product management.
Responsibilities
- Develop and execute the vision, strategy, and roadmap for Scout Motors digital products, with a focus on delivering a best-in-class DTC experience.
- Drive the digital customer journey, ensuring seamless integration with all of Scout Motors owned and earned channels.
- Champion innovations in how Scout Motors interacts with customers through engaging and intuitive websites, mobile apps, and digital services.
- Build sustainable technical and business operations infrastructure underpinning all phases of the customer and vehicle journeys such that customer-facing products and all nodes of the customer experience can shine.
- Lead the identification of market differentiators, consequential customer needs, and operational accelerators.
- Lead the delivery of key digital initiatives, including reservation and ordering platforms, e-commerce experiences, servicing, parts, and customer account management tools.
- Collaborate with engineering, UX design, and analytics teams to ensure timely delivery of products that meet customer needs and business goals.
- Work closely with Commercial Operations to develop processes and workflows that simplify and enhance the customer journey.
- Ensure a seamless, low-friction experience for customers across critical touchpoints, including vehicle purchase, ownership, and servicing.
- Build, mentor, and lead a high-performing team of digital product managers, software engineers, and UX designers.
- Foster strong cross-functional relationships with Marketing, Sales, Operations, Logistics, Manufacturing, Vehicle Engineering, and IT to drive cohesive execution of initiatives.
- Utilize customer data to identify trends, pain points, and opportunities to improve the digital experience.
- Oversee the development of the digital infrastructure necessary for full-scale product launches, including tools for vehicle logistics, financial services, and account management.
- Monitor key performance metrics, ensuring continuous improvement and scalability of digital platforms.
- Communicate the value and impact of digital initiatives to executive leadership and the board.
- Present data-driven insights and recommendations to inform business strategies.
- Serve as both an executive beacon for Scout values and a model for junior employees.
Preferred Qualifications
- Experience in the automotive industry is a strong plus.
- Familiarity with agile methodologies and design thinking practices.
- Understanding of modern vehicle connectivity concepts, including zonal electrical architecture and vehicle data concepts e.g. diagnostics.
