VP – Strategic Supplier Devops Lead
| Company | Synchrony Financial |
|---|---|
| Location | Stamford, CT, USA, Dallas, TX, USA, Chicago, IL, USA, Altamonte Springs, FL, USA, Charlotte, NC, USA, Alpharetta, GA, USA, Rapid City, SD, USA, New York, NY, USA, Phoenix, AZ, USA, Kansas City, KS, USA, Canton, OH, USA, St Paul, MN, USA, Cincinnati, OH, USA |
| Salary | $130000 – $210000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Computer Engineering or related field, with a minimum of 3 years working in Financial Services technology; OR in lieu of the Bachelor’s degree, a minimum of 7 years of experience in Financial Services.
- Experience working with vendor supplied products and services
- Experience working with Service Now as well as working with changes and incident management
- Experience working with software development lifecycles
Responsibilities
- Partner with leadership to define the Fiserv roadmap and strategy for functionality within the Fiserv environment.
- Manage team providing 24 x 7 incident on call, and available for escalation as needed.
- Lead a team responsible for incident management, knowledge about Service Now is required.
- Lead a team responsible for Fiserv application ownership, knowledgeable about CMDB is a must.
- Identify improvements to processes under your purview: Fiserv incident and change management, Fiserv release management.
- Maintain and prioritize backlog of development use cases with stakeholders including product owners, scrum masters, developers, and requestors.
- Investigate problem areas. Improve alerting at Fiserv and at SYF to identify incidents earlier to improve time to resolution.
- Design and implement monitoring, alerting and appropriate metrics to track and report performance and operational efficiency of processes.
- Accountable for day-to-day leadership of a team of Domain leads who specialize in Fiserv applications and how they interact with SYF environment and lead through incidents, change and development processes.
- Partner with VP, Metrics and Reporting lead for project forecasting and planning for upcoming cycles.
- Mentor and coach the team.
Preferred Qualifications
- Outstanding all-round communication skills and ability to work collaboratively.
- Experience working with Fiserv’s product and services
- Experience working as an application owner
- Agile expertise
- Critical thinking, problem solving and creativity
- Experience managing a large scale supplier relationship