Warranty Administrator

Warranty Administrator

Requirements

• Strong analytical skills: Ability to interpret warranty policies and accurately assess claim eligibility.
• Excellent communication skills: Clear communication with customers, service departments, and manufacturers is crucial.
• Attention to detail: Ensuring accuracy in reviewing warranty claims and maintaining records.
• Problem-solving abilities: Effectively resolving complex warranty issues and addressing customer concerns.
• Computer proficiency: Familiarity with warranty management systems and data analysis tools.

Responsibilities

• Analyzing incoming warranty claims to determine eligibility based on product specifications, purchase dates, and warranty terms.
• Contacting customers to gather necessary information regarding warranty claims, explaining coverage details, and updating them on claim status.
• Communicating with manufacturers to verify warranty coverage, request part approvals, and submit claims for reimbursement.
• Working with service departments to ensure proper repairs are performed according to warranty guidelines.
• Monitoring warranty claim trends to identify potential quality issues and areas for improvement.
• Staying updated on warranty regulations and ensuring all claims adhere to legal requirements.
• Identifying and investigating potential fraudulent warranty claims.
• Maintaining detailed records of all warranty claims, generating reports on claim activity, and ensuring accurate documentation.

Preferred Qualifications

No preferred qualifications provided.