Warranty Administrator
| Company | EquipmentShare |
|---|---|
| Location | Columbia, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Strong attention to detail, excellent proofreading and organizational skills
- Exceptional verbal and written communications skill, fluent in English
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Great multi-tasking, time management, problem solving and decision making skills
- Excellent problem solving skills, basic accounting principles knowledge, research and investigative skills
- Excellent teamwork and interpersonal skills
- Requires high degree of collaboration with Regional Fleet and Regional Service Managers
- Knowledge of small equipment and construction equipment preferred
- Proficient in Excel, Word, 10-Key by touch, Outlook, Smart Sheet, PowerPoint, Type 50 – 60 wpm and 10 Key by touch
- Understanding of credits and debits in partnership with the Accounts Payable team is necessary
- Construction equipment rental industry or dealership experience a plus
Responsibilities
- Maintain records and prepare monthly reports as required or requested
- Responsible for performing various warranty audits as well as assisting in work order audits
- Maintains accurate library of vendor information as it relates to warranty
- Manage the process for short pay and denials reconciliations with the warranty OEM’s.
- Responsible for maintaining AR aging and communication with individual OEM’s
- Follow up with OEM’s to keep AR to under 90 days
- Maintain an accurate filing system for all service department correspondence documentation, review and distribute vendor warranty information (manuals, letters, etc.) and maintain accurate library of vendor information as it relates to warranty
- Perform audits and correct any errors in a timely manner.
- Assist in establishing filing procedures with new OEM’S as well as getting us set up for warranty with new OEM’S
- Assist with all month-end processes
- Submit claims of all values
- Maintain relationship with OEM Warranty team
- Hold monthly OEM meetings, keeping track of actions items and ensuring followup.
- Regular collaboration with the Regional Service leadership to provide trends with the product
- Support the OEM and ES Corporate Service leaders to support campaign and safety updates.
- Hold Quarterly shareholder meetings reporting on warranty trends and best practices.
- Other duties as assigned
Preferred Qualifications
- Knowledge of small equipment and construction equipment preferred
- Construction equipment rental industry or dealership experience a plus