Warranty and Incentives Specialist

Warranty and Incentives Specialist

Requirements

• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of automotive warranty & incentives for auto dealership preferred.
• Familiarity with dealership service systems (CDK) and processes preferred.
• Proficiency in computer software Microsoft products (Excel).
• Strong problem-solving skills.

Responsibilities

• Submit warranty purchases & cancellations according to manufacturer requirements and timelines.
• Reconcile warranty receivables schedule and post entries as needed.
• Prepare refunds for tax portion of warranty cancellations.
• Communicate with Lexus Associates (sales managers) to resolve issues.
• Work with Warranty company representatives to ensure smooth process and resolve issues.
• Maintain accurate records
• Submit incentives as needed.
• Ensure incentives are paid timely and follow up with Lexus to escalate or obtain payment.
• Reconcile incentives receivable schedule and perform appropriate accounting journal entries.
• Ensure compliance with manufacturer incentive programs.
• Communicate to sales and service teams when needed to process incentives or troubleshoot.
• Maintain accurate records
• Process Lexus new vehicle invoices daily (printing, posting in GL).
• Review Lexus Certification fees and adjust if needed.
• Other accounting functions as needed.

Preferred Qualifications

• Knowledge of automotive warranty & incentives for auto dealership preferred.
• Familiarity with dealership service systems (CDK) and processes preferred.