Warranty Performance and Customer Care & Aftersales Budget Lead
| Company | General Motors |
|---|---|
| Location | Warren, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree
- 5 years of post graduate experience with Purchasing, Engineering, Finance, or related
- Automotive Experience
- Strong drive for results and history of driving high performance teams
- Evidence of strong framing and communication skills
- Negotiation skills
- Ability to understand terms and collaborate with legal staff
- High level of analytical ability where problems are complex
- Excellent interpersonal skills to lead teams to consensus
- Ability to work independently, in ambiguous situations and out of process
Responsibilities
- Provide day to day support to Ordinary Warranty Tech Factor leads, Billing Dispute team, and Field Action team to understand targets, performance and identify any escalations needed to resolve roadblocks with supplier partners.
- Develop expertise in Warranty budget process
- Advise of trends for effective cost recovery strategy, obtains cross functional alignment with key stakeholders, and lead execution
- Support the WP teams by functioning as a liaison with cross-functional stakeholders to drive a firm GM position on supplier ‘shareable’ responsibility for warranty Technical Factor, in order to facilitate cost recovery settlement from suppliers
- Manages net warranty reduction imperatives, financial and resource risk assessment and uncertainties through effective decision framing and driving for resolution
Preferred Qualifications
- Major automotive OEM or Supplier