Watch Officer – Global Security Operations Center

Watch Officer – Global Security Operations Center

Requirements

• H.S. Diploma or GED
• 1+ years of experience in incident response, security operations or a related field required, with a demonstrated history of excellence and reliability
• Microsoft Office experience (Word, Excel, and Power Point)
• Proficient and accurate typing skills

Responsibilities

• Dispatches and coordinates response to incidents that occur on Alcon premises, using the appropriate communication methods
• Monitors access control system and supports badge access functions as directed
• Monitors intelligence providers and news sources for global events with the potential to impact Alcon’s global operations and disseminating information for review by leadership.
• Actively seeks information on incidents that may pose potential impact(s) to global sites and communicates with site points of contact effectively.
• Actively monitors open-source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnel.
• Uses SOPs, training knowledge, research resources, and critical thinking skills to escalate impactful events as appropriate to Watch Officer Lead(s).
• Produces written incident reports that include a summation of the event, its impact (or potential impact) to Alcon, and the current status of the response with minimal syntax errors.
• Maintains constant documentation of events that happened on their shift.
• Understands client’s global footprint and interests to anticipate client needs.
• Receives, evaluates, and disseminates information and reports from on-site security personnel, global POCs, employees, and other sources, engaging and sharing with Watch Officer Lead(s) as applicable.
• Works with security team members effectively and efficiently.
• Suggests potential improvements to the program to Watch Officer Lead(s), or to the GSOC Manager, as applicable.
• Tracks and reports metrics around production and deliverables.
• Is consistently engaged on a daily basis with teammates.

Preferred Qualifications

• Associates degree or equivalent military/security experience producing clear and concise written reports required
• Ability to utilize critical thinking skills to operate effectively with a medium degree of autonomy and moderate supervision
• Intelligence analysis and/or threat assessment knowledge.
• General understanding of site security operations
• Intermediate communication skills
• Intermediate attention to detail and ability to follow protocols with the drive to progress and learn.
• Able to provide clear and concise verbal briefings
• Familiarity with global affairs and events, with the ability to contextualize against Alcon’s global footprint
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
• Knowledge of Google Earth and Maps
• Effective problem-solving skills
• Fast learner and ability to multitask
• Ability to organize and prioritize work with little supervision
• Ability to adhere to timelines and deadlines with effective time management skills
• Ability to establish and maintain positive professional rapport with other Watch Officers, Watch Officer Lead(s), GSOC Manager, R&I Director, the greater security leadership, and client stakeholders
• Foreign travel and functional experience preferred
• Accurate typing and written skills