Workday Director of Client Delivery

Workday Director of Client Delivery

Requirements

• Bachelor’s degree or equivalent experience required.
• 8+ years’ successful management required.
• 15+ years’ professional experience required; professional services or consulting experience strongly preferred.
• Proven success working with C Suite in large organizational setting.
• Prior experience implementing, training, or supporting enterprise resource planning software strongly preferred.
• Knowledge and/or familiarity with Workday, Infor/Lawson suite of products strongly preferred.
• Excellent communication skills, written and verbal.
• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines.
• Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.

Responsibilities

• Work with Project Management Leadership to develop and implement project standards.
• Recommend methods of project improvement and monitoring implementation of those methods on current projects and across the business line where applicable.
• Work with Delivery Leadership to identify training opportunities and mentoring opportunities to support Project Managers, Technical Project Managers and Organization Change Managers.
• Work with Project Managers, Technical Project Managers and Organization Change Managers to support organizational change needed to ensure project success and client satisfaction.
• Work with project team members to problem solve and provide timely issue resolution.
• Work to build and maintain collaborative relationships among Nordic ERP and client project team members.
• Provide Practice Leadership individual feedback on project team members that can be leveraged for goal setting and performance feedback.
• Ability to work with 3rd parties on project teams.
• Ability to communicate problem resolution to all parties involved.
• Status reporting and project handoff documentation as required by Nordic ERP or client.
• Attend the regular practice calls with the team to present a strategic overview and remain in tune with concerns.
• Serve as the operational backup for other Practice Directors.
• Working with the Project Management Team and Practice Leadership, help to own the success of the Workday vendor partnership.
• Evaluate vendor programs and partnership terms.
• Analyze data to identify staffing needs.
• Ensure procedures, methodologies, and enablement are in place to support quality service delivery.
• Create revise, review, and approve SOPs based upon vendor.
• Conduct internal audits and other quality assurance activities.
• Monitor client progress, address issues, and implement appropriate corrective actions.
• Document and report service quality and project financial metrics.
• Provide communication, high level training and information to stakeholders regarding new vendors and related technology.
• Provide Sales Support Tools and Activities relative to Nordic ERP Project Management and Quality Commitment.
• Support Marketing relative to specific programs this position supports.
• Collaborate with and include Account Executives for major milestone meetings, conferences, and discussions.
• Include the Account Executive in the development of any scope change requirements.
• Work with the Account Executive for any discussions related to future work requirements.
• Partner with the Account Executive in discussions related to project status when project-related issues are on the agenda.
• Assure ongoing compliance with quality and industry regulatory requirements.

Preferred Qualifications

• Proven ability to work effectively with all levels of an organization, as well as with diverse consultants, and client bases.
• Able to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure.
• Exhibits strength in relating to people, including ability to deliver feedback and inspire and motivate others to succeed.
• Exhibits business acumen, including a basic understanding of financial metrics and how to lead a team in alignment with organizational goals.