Workplace Experience Manager

Workplace Experience Manager

Requirements

• Experienced marketing and event planning
• Ability to engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 3000 attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Motivated self-starter who is able to work with minimal supervision
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Takes initiative and anticipates needs of others
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
• Bachelor’s Degree or equivalent work experience
• At least three years’ experience in marketing and event planning, including VIP guest service

Responsibilities

• Partner with app developer to design and implement property-wide app
• Supervise app implementation and ensure deadlines are met
• Provide content and feedback to app developer in a timely manner
• Give status updates for app development to XM Corporate staff and client on a specified cadence
• Review building app often for brand consistency
• Create and maintain app content in-line with luxury brand standards
• Market and promote app usage among tenants, residents, guests, etc.
• Create property programming with the goal of creating a property-wide sense of inclusion and community
• Maintains property programming budget
• Manages and schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)
• Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
• Special event planning for meetings and events occurring at the property for clients and tenants directly – can be large-scale
• Assists property management team in creating welcome collateral and events for new tenants
• Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
• Manages property social media sites
• Designs and copywrites internal marketing messaging and collateral for property programming and events including digital and printed communications
• Acts as a building ambassador and engage tenants to participate in building programming
• Plan robust program within property budget
• Negotiate contracts with area vendors for best price, product and service
• Works with Experience Management corporate team to grow a local Preferred Vendor list
• Stays current on knowledge of local events and cultural attractions
• Other concierge-related requests, as needed
• Other reports, duties, meetings TBD

Preferred Qualifications

• Previous concierge or VIP retail experience highly-preferred
• Expert-level knowledge of the local area, including current dining, retail, and entertainment trends