XDT Market Supervisor

Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
Interview, hire, and train associates on Home Delivery processes and systems.
Motivate and manage associates daily, creating and promoting daily schedules.
Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences.
Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
Interact with third-party logistics service providers, Lowe’s Supply Chain teams, distribution nodes, and store operations to support operational excellence.
Demonstrate effective problem-solving, change leadership, and team orientation skills.
Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences.
Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences.
Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.