Xfinity Retail Service Associate
| Company | Comcast |
|---|---|
| Location | West Palm Beach, FL, USA, Palm Beach Gardens, FL, USA |
| Salary | $15.63 – $15.63 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School or Equivalent
- Generally requires 0-2 years related experience
- Communication
- Customer-Focused
- Professional Integrity
- Resilience
- Self Motivation
- Teamwork
- Workplace Organization
Responsibilities
- Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
- May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner.
- Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for ‘buy-online-pick-up’ in-store order fulfillment.
- Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.
- Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
- Assists Store Leadership in Inventory and Merchandising responsibilities:
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory.
- Assists with receiving inventory and properly stocking the back of house to store standards.
- Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
- Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
- Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
- Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Preferred Qualifications
-
No preferred qualifications provided.