Xfinity Retail Service Associate
| Company | Comcast |
|---|---|
| Location | Palatine, IL, USA |
| Salary | $17 – $17 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma / GED (Required)
- Must be able to carry and lift up to 25-pound boxes
- Regular, consistent and punctual attendance
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Responsibilities
- Provides strong understanding and enthusiasm for technology, especially company products and services
- Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning
- May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
- Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for ‘buy-online-pick-up’ in-store order fulfillment
- Serves as an in-store expert for Xfinity Mobile support
- Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative
- Assists Store Leadership in Inventory and Merchandising responsibilities
- Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory
- Helps the leadership team by conducting the weekly cycle count process
- Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
- Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity
- Other duties and responsibilities as assigned
Preferred Qualifications
-
No preferred qualifications provided.