Zoom Engineer

Minimum 5 + years of relevant experience.
A proven track record in technical support, specifically with Zoom or similar video conferencing platforms.
Strong troubleshooting skills, with the ability to determine and resolve issues effectively.
Excellent communication skills, both written and verbal, to provide clear and concise mentorship to users.
Experience collaborating with technical teams and advancing complex issues when necessary.
The ability to build and maintain detailed support documentation.
A dedication to continuous learning and staying updated on the latest Zoom features and updates.
Outstanding organizational skills and the ability to manage multiple tasks and priorities.

Assist users with troubleshooting technical issues related to Zoom software, audio and video connectivity, and other features.
Provide mentorship on setting up and configuring Zoom accounts, meetings, events, and webinars to ensure a seamless user experience.
Resolve user inquiries and concerns via email, chat, or phone support, delivering outstanding customer service.
Work together with the development team to address and resolve complex technical issues promptly.
Build and maintain support documentation and knowledge base articles to assist users and improve our support processes.
Conduct training sessions for users on how to effectively apply Zoom’s features, empowering them to achieve their goals.
Support ZOOM Room configuration and setup, ensuring flawless execution and user experience.
Stay updated on new Zoom features and updates to provide accurate and current support to our users.